Last updated: September 8, 2026
Prepaid credit for Zerx is generally non-refundable once purchased, except where required by applicable law. Credit is consumed on a per-token basis as you use cloud features.
If you believe you were charged in error, contact us within 14 days of the charge and we will review the transaction. Approved corrections are credited back to your account.
Unused prepaid credit does not expire, but it has no cash value and cannot be redeemed for a cash refund except where required by law.
Questions about this policy: contact us through the Zerx app.